At Lily & Lather, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
Return & Refund Policy
Returns
You have 30 days from the date of your purchase to initiate a return. To be eligible for a return, your item must meet the following criteria:
It must be unused and in the same condition that you received it.
It must be in the original packaging.
It should be accompanied by the receipt or proof of purchase.
Non-Returnable Items
Certain items may be non-returnable, including but not limited to:
Personalized or custom-made items
Packaging and seal is broken
Used items
No receipt or proof of purchase
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [X] days.
Exchange
If you received a damaged or defective item, please contact us immediately. We will work with you to resolve the issue and may issue an exchange for the same item.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at info@lilyandlather.com or through +1 714-376-1134.
Thank you for shopping with us!